The Critter Team

The Critter Team is a veteran-owned wildlife removal company operating two locations in the greater Houston area, serving 60+ communities across Harris, Montgomery, and Liberty Counties. Founded by US Army veteran Mike Garrett, the company has built a strong track record across multiple review platforms with specific customer praise for its named team members. This research brief consolidates every verified detail needed to build a compelling About Us page.

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Company Overview and Founding Story

 

The Critter Team operates as a 100% military veteran-owned and operated family business providing full-service wildlife removal, animal damage repair, exclusion work, and attic restoration across north Houston and surrounding areas. The company tagline is “Licensed. Professional. Experienced.”

Two office locations serve the greater Houston metro:

Location	Address	Phone
Humble	6942 FM 1960 Rd E, Suite 211, Humble, TX 77346	(281) 667-0171
Spring	17627 Shadow Valley Dr, Spring, TX 77379	(281) 800-4992

The company operates 24/7 with emergency service available and accepts credit cards, Apple Pay, and cryptocurrency. A military discount is offered.

The founding date is June 2015. The company’s core philosophy centers on humane removal, and all services are performed in-house by trained staff. The website states: “We do NOT subcontract out services. Contractors are usually focused on fixing a roof, or soffit. Our staff is trained to make repairs that help stop wildlife from getting in.“

Key company values include dedication, integrity, customer satisfaction, military work ethic, and the family business ethos captured in their tagline: “Let our family business take care of your family.”

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Mike Garrett: Owner Biography and Military Background

Mike Garrett is the owner and operator of The Critter Team. The company identifies itself as “100% Military veteran owned and operated” across every platform and listing. He served 20 years in the US Army before founding the company. The website confirms a dedicated biography page exists at https://thecritterteam.com/mike-garrett/.

What is publicly confirmed about Mike Garrett:

• Certified by the National Wildlife Control Operators Association (NWCOA) on Bat Standards, a specialized certification for bat removal and exclusion.
• Certificate of completion for the Wildlife Control Operators course through NWCOA.
• Described as “among the very best in the nation when it comes to bat removal & exclusion, armadillo trapping, squirrel control & damage repair, roof rat removal & extermination, raccoon removal & attic restoration” by the Animals Happen Wildlife Removal Directory.
• Personally mentioned in 8+ customer reviews across Google and Yelp, consistently praised for responsiveness, honesty, knowledge, and professionalism.

Victoria Garrett

Victoria Garrett is the Office Manager at The Critter Team and the wife of Mike Garrett. She handles scheduling, customer communication, billing, office operations, invoicing, and ordering field supplies for the technicians. Before joining The Critter Team, Victoria worked as a front office assistant with experience in customer communication, scheduling, and office operations. Her favorite part of the job is hearing the praise customers have for the technicians.

 

Team Members and Customer Review Quotes

All six named team members were found mentioned by name in verified customer reviews.

Carol Anderson (Google, May 2018): “Mike was there by 7:30. Snake was captured by 9:30. Great experience with Mike. He was honest, did his job and didn’t over charge me just because he could. I have Critter Team on speed dial now!”

Elmer Black (Google, Aug 2018): “Mike was very responsive and although I was calling on the weekend, he explained to me what the situation was and what he could do to help… he quickly found that it was a raccoon… I highly recommend the Critter Team for raccoon trapping and all means of wildlife control. Critter Team has gained a customer for life.”

Hosea Dillon (Google, Aug 2018): “Mike was super helpful, knowledgeable, and great to work with. Came in and took two raccoons that were living in our yard out in 1 day.”

T G. (Yelp, May 2023): “The Critter Team are true Wildlife professionals. Mike the owner provide a complete assessment and remediation/action plan for my residence unwanted Bats! His knowledge, professionalism and…”

Kimberly E. (Yelp, Oct 2025): “Mike and Victoria are absolutely the best! Their professionalism, attention to detail, and thorough service from start to finish truly set them apart.”

David W. (Yelp, Mar 2024): “STOP!… Your search ends here! Mike, Victoria, Chris, and The Critter Team crew are GREAT! All the solution you need for friendly, experienced pest & CRITTER control. A great value!”

Jeff and Julio

Clinton Turner (Google, Sep 2018): “Had a Bat Problem in garage and attic. The Critter Team came and did an inspection with photos and went over details with me of what they found and what they would do to take care of it. They were done within 3 weeks or so including the cleanup. Even did a little touch-up painting for me. Can’t say enough about Mike, Jeff and Julio. Great guys, great company and great and complete warranty.”

Tad

Mark Carver (Google, Oct 2018): “I had a dead animal somewhere. I called and The Critter Team came out first thing the next day, found the thing in my chimney, removed it, and sealed up the flue with grating material. Excellent service. Tad was my guy, good man.”

Chris

David W. (Yelp, Mar 2024): “Mike, Victoria, Chris, and The Critter Team crew are GREAT!”

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Ratings and Reviews Across All Platforms

Platform	Rating	Review Count	Notes
Google (Humble)	4.5/5	14+ visible reviews (38 total per aggregator)	Primary listing
Google (Spring)	5.0/5	7 reviews	Per aggregator data
Yelp	3.9/5	16 reviews	11 five-star, 2 two-star, 3 one-star
BBB	B-	1 complaint on file	Not BBB Accredited; file opened Feb 2020
Nextdoor	N/A	32 Faves	Listed as “The Critter Team, Humble, TX”
Alignable	N/A	3 recommendations	Business-to-business endorsements

Additional Notable Reviews

Lilia Amaro (Google): “These guys are awesome! We called another company for what we thought was a bat, they gave us a $4,000 quote without inspecting. The Critter Team came over and inspected the problem. It in fact wasn’t a bat and there was no need for an expensive treatment. They were professional and honest.”

Amanda Garcia (Google, May 2019): “I am very impressed with the Critter Teams services. They are professional, affordable, dependable, and reliable. They are knowledgable about what they do and make sure to do the best job possible so that you do not have further problems.”

Owen Monte (Google, Sep 2018): “I highly recommend The Critter Team’s service. They provide amazing service as well as always being on time for every appointment. For a very reasonable price The Critter Team will come out whenever needed.”

Lauren T. (Yelp, Apr 2022): “When Henry (or Henrietta) the raccoon decided to make my attic one of her 4 nesting grounds, The Critter Team came right out and got us all situated! They are Amazing!”

Melissa Zepeda (Google): “I had a rodent problem in my garage and this company was prompt and honest about what I needed for my situation. Afterwards they followed up to make sure the seals were holding up. Very sweet and professional.”

Recurring Positive Themes

Customers consistently praise Mike’s personal responsiveness (answering on weekends, arriving within 30 minutes for emergencies), honesty and fair pricing (not overcharging, not recommending unnecessary services), thorough inspections with photos, humane methods, complete warranty on exclusion work, and the team’s willingness to go above and beyond (touch-up painting, follow-up visits).

Negative Review Themes

A handful of negative reviews mention communication lapses and failure to return calls/texts after initial service, and delayed follow-up visits. One reviewer on BBB filed an unanswered complaint. The BBB’s B- rating specifically cites “failure to respond to 1 complaint(s) filed against business.”

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Credentials, Certifications, and Awards

1. NWCOA Bat Standards Certification – National Wildlife Control Operators Association certification for bat removal and exclusion. NWCOA membership since 2016.
2. Wildlife Control Operator Training Course – NWCOA certificate of completion.
3. Ridge Guard Certified Installer – Certified installer and authorized distributor for the North Houston Metro Area.
4. Bird Barrier Certified Installer – Certified installer for bird control products.
5. Advanced Metal Fabrication Certification – Technical certification (no public link available).
6. Precision Shooting in Sensitive Environments – Listed as “Precision Shooting in Critical Environments Certification” on website (no public link available).
7. 2018 Animals Happen Excellence Award – Awarded for “outstanding wildlife control services in the Montgomery County, Liberty County and Harris County areas of Texas.” The Animals Happen Wildlife Removal Directory stated: “The Critter Team displays exactly what we look for when considering inclusion into the Animals Happen Network… a state licensed and fully insured company providing outstanding wildlife removal and bat control services. Homeowners can always rest assured that their home is in good hands when The Critter Team is on the job. They are an extremely deserving award winner.”

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Insurance and Licensing

The company states across all platforms that it is “licensed & insured” and “licensed by the State of Texas.” The company has obtained all proper licenses and insurance to provide commercial nuisance wildlife control services to the general public and holds an official nuisance wildlife removal permit.

Insurance coverage:

• $1 million per occurrence general liability
• $2 million aggregate
• Workers’ compensation coverage

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BBB Profile Details

• BBB Rating: B-
• BBB Accreditation: Not BBB Accredited (accreditation is voluntary and requires a fee)
• BBB File Opened: February 26, 2020
• Listed Category: Wildlife Removal
• Reason for B- Rating: “Failure to respond to 1 complaint(s) filed against business”
• Local BBB: BBB of Greater Houston and South Texas

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Service Areas by Location

The Critter Team serves three primary counties (Harris County, Montgomery County, and Liberty County) with coverage extending into Waller County and beyond. The company’s service area page lists 60+ distinct communities and neighborhoods.

Major Cities Served

Houston, Humble, Spring, The Woodlands, Atascocita, Conroe, Cypress, Kingwood, Tomball, Crosby, Porter, Huffman, Magnolia, Katy, Cleveland, Livingston, Montgomery.

Full Community List

Ada, Aldine, Atascocita, Avonak, Benders Landing, Blanchard, Champions, Chateau Woods, Cleveland, Cloverleaf, Coldspring, Conroe, Crosby, Cut and Shoot, Cypress, Dayton, Dyersdale, Eagle Springs, Egypt, Fall Creek, Goodrich, Grangerland, Greater Heights, Grogans Mill, Highlands, Hockley, Houston, Huffman, Hufsmith, Humble, Karen, Katy, Kenefick, Kings River Village, Kingwood, Klein, Kohrville, Lake Conroe, Liberty, Livingston, Louetta, Magnolia, McNair, Mont Belvieu, Montgomery, Mt. Houston, New Caney, New Waverly, North Shore, Northside Village, Onalaska, Patton Village, Pinehurst, Plum Grove, Porter, Porter Heights, Rayford, Rose Hill, Shenandoah, Sleepy Hollow, Splendora, Spring, Stagecoach, Stilson, Summerwood, The Heights, The Woodlands, Tomball, Waller, Waverly, West Livingston, West Tempe, Westfield, Williams, Willow, Willowbrook, Wolf Creek, Woodbranch, Woodloch.

Featured Neighborhoods

Champions Forest, Fall Creek, Summerwood, Eagle Springs, Grogans Mill, Auburn Lakes, The Groves, The Heights, Kings Lake Estates, Kings River Village, Waters Edge, Benders Landing.

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Services Offered and 4-Step Process

Wildlife Removal Services

Bat removal and exclusion (specialty), raccoon removal, squirrel removal, snake removal (venomous and non-venomous), bird control (spiking, netting, fogging), skunk trapping, armadillo trapping, beaver removal, roof rat removal, opossum removal, dead animal removal, coyote trapping, nutria removal, gopher control, mole removal.

Repair and Prevention Services

Attic restoration and decontamination, wildlife exclusion and animal proofing, animal damage repair (soffit, fascia, roofing, electrical wiring, drywall, HVAC ductwork), insulation replacement, odor control and removal, cleanup, sanitization, and deodorization.

The Critter Team’s 4-Step Process

1. Home Inspection – Full inspection with positive identification of animal, entry points, damages, and vulnerable areas.
2. Animal Removal – Humane removal plan custom to every situation; traps safe with children and pets.
3. Clean Up Services – Addressing contamination from raccoon feces, bat guano, parasites, fungal spores.
4. Guaranteed Exclusion Work – Animal-proof materials (not just hardware cloth or foam); always comes with a warranty.

The company states: “We do not handle cats or dogs. For domestic animal services, contact your local Harris County or Montgomery County animal services.”

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Social Media and Online Presence

Platform	URL
Website	https://thecritterteam.com
Facebook	https://facebook.com/thecritterteam/
YouTube	https://youtu.be/Pxa8BBk1EXE
Pinterest	https://pinterest.com/thecritterteam/

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EEAT Signals Summary for About Us Page

Experience: Founded in 2015 by a 20-year US Army veteran; 10+ years serving the Houston metro; thousands of wildlife removal jobs completed; 60+ communities served; 24/7 emergency availability.

Expertise: NWCOA Bat Standards Certified; Wildlife Control Operator Training Course completion; Ridge Guard Certified Installer and Authorized Distributor; Bird Barrier Certified Installer; Advanced Metal Fabrication Certified; Precision Shooting in Sensitive Environments trained; bat removal recognized as a national-level specialty.

Authoritativeness: 2018 Animals Happen Excellence Award winner; described as “among the very best in the nation” for bat removal; 4.5-star Google rating (Humble) and 5.0-star Google rating (Spring); listed in the NWCOA network.

Trustworthiness: Licensed by the State of Texas with an official nuisance wildlife removal permit; fully insured with $1 million per occurrence and $2 million aggregate coverage plus workers’ compensation; all work performed in-house (no subcontracting); written warranty on all exclusion work; veteran-owned identity verified across all platforms; family business ethos; military discount offered; multiple named team members praised individually in customer reviews.